Refund policy

Last updated September 25, 2026

If ACDO is not right for you, email us within 30 days of the charge and we will refund it. You do not have to explain why.

How to ask

Write to support@acdo.app from the email address on the subscription, and say you would like a refund. That is the whole procedure. There is no form and nothing to justify.

What happens next

• We reply within one business day to confirm.
• The refund is issued through Lemon Squeezy to the original payment method.
• It usually appears on your statement within five to ten business days, depending on your bank.
• Your subscription is cancelled and ACDO stops opening.
• Your company files stay on your computer, untouched.

What is covered

• Your first charge — monthly or yearly — within 30 days, for any reason.
• A renewal you did not expect — if a renewal caught you out, tell us within 30 days and we will refund it and cancel.
• A charge after you cancelled — refunded in full, whenever it happened.
• Something we broke — if a fault on our side stopped you using ACDO and we could not fix it, we refund the affected period even past 30 days.

What is not covered

• Charges older than 30 days, unless one of the cases above applies.
• Accounts ended for breaking the terms of service — for example sharing a licence key or tampering with licence validation.

Your legal rights

This policy is in addition to the rights you have under the consumer protection law of your province. It does not replace them or take anything away from them.