Support
Talk to a person.
ACDO is small. There is no ticket queue and no chatbot in front of us — email reaches us directly.
What to include
The more of this you send in the first message, the fewer round trips it takes:
- What you were doing when the problem happened
- What you expected, and what happened instead
- The build ID from the Licence screen inside ACDO
- A screenshot, if there is anything on screen worth seeing
Please do not email us your company file. It contains your books, and we have no need to see them. If a problem seems specific to your data, we will tell you how to produce a small reproduction instead.
How fast we reply
We aim to answer within one business day, Eastern Time. If something is broken badly enough to stop you working, say so in the subject line and it goes to the front.
Licence and billing
Moving your activation to a new computer, changing your billing period, refunds, and invoices all go to the same address: support@acdo.app. Moving an activation is free and usually takes a few minutes.
Privacy requests
To ask what we hold about you, correct it, or have it deleted, write to privacy@acdo.app. The privacy policy explains what we can and cannot delete, and why.